Refund policy

At dbeuem-bf.myshopify.com (operated by NUTRIMENTOS DEZA S.A.), we take immense pride in delivering top-tier, space-saving home organization solutions—including specialized drawer dividers, breathable closet storage bags, and heavy-duty under-bed storage containers. We want you to feel completely confident in your purchase. If a product does not meet your expectations or arrives damaged, our detailed Return and Refund Policy outlines your rights and the step-by-step procedure to resolve any issue seamlessly.

1.1 Return Window & Eligibility Criteria

We offer a generous 30-day standard return policy. You have 30 calendar days from the date your package is marked as delivered by the tracking carrier to initiate a return request.

To qualify for a valid return and full refund, your item must adhere strictly to the following parameters:

  • The item must be in its original, unused, unwashed, and undamaged condition, identical to how it was delivered.

  • Drawer dividers must not show stress cracks or broken tabs; closet storage bags must be folded cleanly without fabric tears or damaged zippers; under-bed containers must be clean, dry, and free of household dust or pet hair.

  • All original packaging materials, including interior polybags, structural inserts, cardboard frames, tags, barcode labels, and instruction sheets, must be included.

  • Proof of purchase (such as your Shopify order number or digital receipt) is mandatory for processing.

1.2 Return Authorization & Step-by-Step Instructions

Unauthorized returns sent back without prior notice will not be accepted or processed. Please follow this procedure:

  1. Initiate Request: Email our Customer Support Team at [email protected] with the subject line "Return Request - [Your Order Number]".

  2. Provide Details: State clearly which items you wish to return and the specific reason (e.g., changed mind, defective item, wrong size/color received). Please attach clear photographs if the product is damaged or defective.

  3. Receive RMA & Return Label: Once approved, our team will issue a Return Merchandise Authorization (RMA) along with detailed return instructions and the official return warehouse address.

  4. Pack and Ship: Securely wrap the products in suitable protective packaging to prevent transit damage. Attach the designated shipping label clearly on the outer box.

Official Designated Return Address:

NUTRIMENTOS DEZA S.A. (Attn: Returns Department)

C. Airbus, 4, 28690 Brunete, Madrid, Spain

Contact Person: Hedlayne Silva | Email: [email protected]

1.3 Return Shipping Costs

  • Customer Responsibility (Voluntary Returns): If you are returning an item due to personal preference, ordering the incorrect dimensions, or no longer requiring the product, you (the buyer) are responsible for paying all return shipping costs. Return shipping fees are non-refundable.

  • Store Responsibility (Defects, Damage, or Logistics Error): If you received a defective unit (e.g., torn fabric on a closet bag, faulty zipper, fractured divider frame), an item damaged during transit, or an incorrect item, NUTRIMENTOS DEZA S.A. will provide a prepaid return label or cover reasonable, pre-approved return shipping charges.

1.4 Inspection, Processing & Refund Method

Once your returned merchandise arrives at our facility in Madrid, Spain, our quality control team will inspect the items within 3 to 5 business days. Once inspected:

  • Approval: If the items satisfy our inspection criteria, we will immediately initiate a refund to your original payment method (e.g., Credit Card, PayPal, or Shop Pay).

  • Processing Timeline: Please allow 5 to 10 business days for the credit to reflect in your bank account or credit card statement, depending on your financial institution's processing speeds.

  • Partial Refunds / Denials: We reserve the right to issue partial refunds or deny refunds if items are returned incomplete, visibly used, stained, torn, or damaged due to improper customer handling or inadequate return packaging.