Privacy policy

This Privacy Policy describes how dbeuem-bf.myshopify.com, owned and operated by NUTRIMENTOS DEZA S.A. ("we", "us", or "our"), collects, uses, discloses, and safeguards your personal data when you visit our website, utilize our online services, or purchase our home organization products.

2.1 Personal Information We Collect

When you browse or make a purchase from our store, we collect various categories of information necessary to deliver a secure, efficient, and tailored shopping experience:

  • Device & Browsing Information: IP address, browser type, operating system, time zone settings, referring URLs, pages viewed, interaction data, and browser cookies.

  • Order & Transaction Information: Full name, billing address, shipping address, email address, phone number, payment details (credit card billing info handled securely via payment gateways), order contents (e.g., drawer divider quantity, storage bag variants), and purchase history.

  • Customer Support Communications: Correspondence, email records, and feedback submitted when reaching out to Hedlayne Silva or our support desk at [email protected].

2.2 Purpose & Legal Basis for Data Processing

We process your personal information under strict legal bases (including fulfillment of contract, legitimate operational interests, and legal compliance) for the following core purposes:

  • Fulfilling Orders: Shipping products, issuing receipts, sending shipping updates.

  • Payment Processing: Validating credit card payments and preventing fraudulent transactions.

  • Store Analytics: Optimizing site navigation, diagnosing server issues, and evaluating product performance.

  • Customer Support: Resolving inquiries, processing refunds, and responding to emails.

2.3 Cookies and Tracking Technologies

Our store utilizes cookies, tracking pixels, and web beacons provided by Shopify and analytical tools to enhance platform functionality. These technologies allow us to remember your cart items (e.g., keeping under-bed containers saved in your cart), remember user preferences, and compile aggregated traffic statistics. You can control or disable cookie usage via your web browser settings.

2.4 Sharing & Disclosure of Personal Data

We do not sell, rent, or trade your personal data to third parties. We share your information strictly with trustworthy service providers necessary to operate our business:

  • Shopify Inc.: Our e-commerce platform provider that hosts our storefront, product catalog, and secure checkout backend.

  • Logistics & Freight Partners: Courier services and fulfillment partners responsible for delivering storage bags and dividers to your designated shipping address.

  • Payment Processors: Encrypted financial portals that handle transaction validation.

  • Legal Compliance: We may disclose data if legally required by valid court orders, regulatory inquiries, or statutory Spanish and EU laws.

2.5 GDPR & International Data Rights

As a company registered in Spain (EU), NUTRIMENTOS DEZA S.A. fully complies with the European General Data Protection Regulation (GDPR). Depending on your jurisdiction, you hold rights to:

  • Access & Data Portability: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Erasure ("Right to be Forgotten"): Request deletion of personal records, provided we are not legally bound to retain them for accounting/tax compliance.

  • Object/Restrict Processing: Object to our processing of your data for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Coordinator, Hedlayne Silva, at [email protected].